Cycle Time to Process Excess Product Returns for Resale

The total time to process goods returned as excess by customers or distribution centers, in preparation for resale, includes the cycle time from when a Return Product Authorization (RPA) is created to when the RPA is approved, from when the product is available for pick-up to when the product is received, and from when the product is received to when it is available for use.

Cycle Time to Process Obsolete and End-of-Life Product Returns for Disposal

The total time to process goods returned as obsolete and end of life to actual disposal is as follows: This cycle time includes the time a Return Product Authorization (RPA) is created to the time the RPA is approved, from product available for pick-up to product received, and from product receipt to product disposal/recycle.

Cycle Time to Repair or Refurbish Returns for Use

The total time to process goods returned for repair or refurbishing is called the cycle time. This cycle time includes the time from when a Return Product Authorization (RPA) is created to when the RPA is approved, from Product Available for Pick-up to Product Received, from Product Receipt to Product Repair/Refurbish beginning, and from Product Repair/Refurbish beginning to Product Available for use.

Cyclical Demand

A situation where demand patterns for a product run in cycles, driven by seasonality or other predictable factors.