Contact us
How can we help today?
Most questions have an answer ready. Pick the channel that fits, or send a message below.
Pick the right channel
Three ways to reach us
Each routes to a different team — pick the one that matches your situation.
WhatsApp · Account managers
Fastest path for questions about booking a warehouse, getting an estimate, or comparing options.
Email hello@cargoz.sa
Best for billing questions, dispute escalations, or anything you need a paper trail for.
Phone 50 812 9767
For when you need to talk to someone right now. Mon–Sat, 9am–6pm Gulf time.
Common reasons
Tell us what you need
Pick the closest match and we'll route you to the right person.
Send a message
Prefer to write?
We usually reply within an hour during business hours.
Need to come in person?
We're at our Head Office in Riyadh Mon to Sat, 9am to 6pm. Book a slot and we'll have someone ready to meet you.
Quick answers
Looking for something specific?
Contact us
How can we help today?
Most questions have an answer ready. Pick the channel that fits your situation, or scroll for common reasons people get in touch.
Send us a message
Pick the right channel
Three ways to reach us, one will be fastest for you
Each channel routes to a different team. Pick the one that matches your situation and skip the form entirely.
WhatsApp - Storage Advisor
Fastest path for questions about booking a warehouse, getting an estimate, or comparing options.
50 812 9767Replying in 20 minutes
Best for billing questions, dispute escalations, or anything you need a paper trail for.
hello@cargoz.saPhone
For when you need to talk to someone right now. Mon to Sat, 9am to 6pm KSA time (AST).
50 812 9767Live calls only
Common reasons people contact us
Pick the closest match and we'll route you to the right person
Each tile opens a pre-filled WhatsApp conversation or routes to the right page so you skip the back-and-forth.
Need to come in person?
We're at our Head Office in Riyadh Mon to Sat, 9am to 6pm. Book a slot and we'll have someone ready to meet you.
Looking for a quick answer?
Browse FAQs by category
Most questions have already been answered. Jump straight to the category and find what you need without waiting for a reply.
Getting started
What Cargoz is, who it's for, how the marketplace works, and what you get when you book.
8 questions
Pricing & payment
How rates are calculated, what's included, deposits, payment methods, and VAT treatment.
9 questions
Booking & move-in
Timelines, contract terms, cancellation, and what happens between estimate and storing goods.
7 questions
Storage types & sizing
Customized vs Fixed Area vs Lockable Unit, warehouse types, and choosing the right size.
10 questions
Documents & verification
What we ask for, how long verification takes, free-zone vs mainland licence, and data security.
6 questions
Cargoz Care & support
Who handles disputes, how billing works, your advisor relationship, and ongoing support.
10 questions